Visitors Guide

Purchase your tickets in advance online:

• Choose a date for your visit - pay attention to your selected date, as this is a final purchase. Tickets are non-refundable, cannot be changed and cannot be converted into cash.
• Choose your arrival time at the park (regardless of your arrival time, you will have access to the park until closing time).
• Include your locker rental or meal in your online shopping cart.

Please take note of this additional information:

• Please note that Calypso’s 2020 hours will be from 10 am to 6 pm or 10 am to 5 pm starting August 23th.
• To protect the health and safety of visitors, important measures have been put in place and are strictly enforced.
• In order to respect the hygiene and distancing measures, the capacity of the park and attractions is reduced for the season. In addition, some water games and accessories (e.g. water guns, Jungle Challenge attraction and some water toys) will be closed.
• Both you and those accompanying you may have to answer questions related to COVID-19. If any of you have symptoms, have been in contact with an infected person, or have travelled outside the country in the last 14 days, you may be denied access.
• Any individual or group of individuals who do not comply with any of the safety measures put in place by Calypso will be asked to leave the premises without compensation.

• Hand sanitizer.
• Face cover (mask).
• Tablecloth for a picnic.
• PFD (personal flotation device) except water wings.
• Disinfection supplies (such as wipes)
• Lunch boxes remain permitted on site (alcoholic beverages, glass containers, toys, umbrellas, tents are prohibited, see the complete list on our website). Bags and coolers will be inspected upon arrival. Thank you for placing your items in the proper place. Our staff will not be allowed to touch or move your items.
• Most of our restaurant services will be available (hours may vary). Kongo Resto will remain close for the season.

• If you or someone you know is experiencing symptoms related to COVID-19, stay home!
• Keep track of what's open and what's closed.
• The range of activities and services offered may change. Please visit our website before you leave.

ON ARRIVAL

• All admissions must be reserved Online, (including season pass holders) you’ll be asked to choose your date and time of arrival. If you don’t have your plastic season pass yet, make sure you stop at a ticket booth before you access the park.
• The line-up to access Calypso starts in the parking lot. Watch for signs to direct you in the right direction, it may save you a few steps.

AT ALL TIMES

• Keep a 2-meter distance between you and the other visitors.
• Respect the public health instructions related to gatherings.
• Be courteous.
• Wash your hands often.
• Only members of the same social bubble will be allowed to ride on slides requiring multi-person rafts (tubes).
• Cough in your elbow.
• Wear a mask or face shield when distance is difficult to maintain (do not wear a mask in water, it can make breathing difficult when wet).

The health and safety of our staff and customers remains our priority. We implemented several measures in line with public health recommendations.

• Provide advance information on the web, in booking confirmation emails, on signage and postings at strategic locations.
• Promote cashless and touchless payment.

• Reduce the capacity of several activities and attractions.
• Maintain the closure of services or activities where distancing and/or mitigation measures are unachievable in the short term.
• Review, continuously, the activities and services offered according to the level of risk and the guidelines of public health organizations.

• Reduce capacity in common and service areas as well as activities.
• Manage lineups and guest pathways
• Add protective measures, including hand-washing devices, and distancing at service points.
• Revising cleaning standards for facilities, increasing the frequency of cleaning and disinfection routines for common areas, washrooms and the most affected surfaces.